We will do our best to ship orders on the same business day if they are received by 2:00 pm, PST. If an order cannot be shipped the same business day it is received, it will be shipped the next business day. Our shipping charges are a flat rate based on the total order amount (see US shipping charges below), with the exception of bottles. The flat rates apply to shipments by UPS Ground or USPS Priority Mail. Other UPS shipping options are available at standard UPS rates based on weight and distance.
- $9.75 for orders up to $249.99
- FREE for orders over $250.00*
*Orders that require shipping charges in excess of $20 may be subject to a shipping fee applied to your order. You may request that we use your company’s shipping account.
Bottle ONLY orders will be subject to shipping based on weight.
Hawaii and Alaska, an additional handling fee will be applied to the stated shipping charges.
Patient Drop Ship Orders
- $10.00 for all patient drop ship orders
Order Pick Up
To pick up an order, please visit our office located at: 9800 Harbour Place, Suite 208, Mukilteo, WA 98275. Office hours are Monday – Thursday, 9:00am-4:00pm and Friday 9:00am-2:00pm Pacific Standard Time. For directions, please contact customer service at 800-458-0891. We are closed on New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Day.
Heat Sensitive Shipping Policy
We care about the integrity of our product and have found that it is important some items be shipped on ice, depending on the weather in your area. Heat sensitive products are subject to special shipping requirements and will only be shipped USPS 2 day air, Monday-Wednesday. Evolving Nutrition will not accept any returns due to heat sensitivity if the practitioner has refused our recommendations. If a customer chooses to opt out of sending their heat sensitive items USPS 2nd day air and refrigerated, they are accepting responsibility for the order and agree to the fact that we will not accept the return of the heat sensitive item.
Product availability is subject to stock on hand. Evolving Nutrition tries to have sufficient inventory in stock, but cannot always guarantee availability due to the occasional backorder from our vendors. Backordered products will be shipped free of charge once we have received the products into our warehouse. Please visit our website, www.evolvingnutrition.com, for specific product information and features.
Return and Refund Policy
Inspect all shipments within 72 hours of receiving your package. A return request past that receipt time period will not be considered for product return, refund or exchange. All returns must be approved before sending the product(s) back to our warehouse.
Once you have received approval from our customer service team or your sales representative, please make sure to include a copy of your original packing slip or invoice in the return shipment. Product returns are allowed 30 Days from the date of purchase, and the product packaging must be unmarked and in unopened condition. A 20% restocking fee will be charged for all returns. Perishable and opened products are not returnable. All refunds will be issued within 7 business days of receiving the returned product(s).
If you receive a package that has been damaged, save the original box and all its contents and call our customer service team or your sales representative immediately and provide them with the order number. We will make every effort to resolve the situation as soon as possible.